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FAQ’s

General

Where is Track Your Metrics available?

Track Your Metrics consists of a web platform and an android app. 

Visit our website https://www.trackyourmetrics.com/ to sign up. 

The android application can be downloaded from Google Play Store.

Is TYM an android application?

Yes, it is an android application and is available on Google Play Store.

Is there an iOS application also available?

No, we currently don’t have an iOS application. We only have an android application.

What are the languages the platform and application is available in?

The platform and application is in English

Usage

Can surveys be prepared on the android application?

No, surveys need to be created on the web platform at https://appv2.trackyourmetrics.com/login and then the application can be used to collect survey responses.

Will I need internet to collect responses on the application?

No, the Internet is not required to collect responses on the android application. However, you do need the internet to get the survey on the application and to sync the responses back on to the platform.

What is a variable?

A variable is a unique name assigned to each question to distinguish it from one another.

What is a relevance?

You can make your surveys more dynamic and relevant by adding logic/ skips/ relevances to the survey questions.

This relevance is essentially a conditional statement that checks whether the desired condition is met before displaying the question. You can easily create relevance on TYM based on any combination of operations, questions, and there responses.

For example, you may want to ask a person about her children only if he/she is married in the first place. To do this, you will have to add relevance to your “Do you have children?” question.

Step 1: Assign a variable name to any question that you want to include as a condition in your relevance. So let’s add a variable “$married” to the question “Are you married?

Step 2: Go to the question you want to add your condition on. In this case, it is the question “Do you have children? “

Step 3: On the question “Do you have children?”, click on Add Relevance.

Step 4: In the popup, select an existing relevance condition or click on Add New to create a new one

Step 5: To add new, choose from existing variables and their options and suitable operators to make a logical condition.

Step 6: After defining the relevance condition, save your condition.

Step 7: To choose from existing relevances, select the created relevance from the list in the popup to add it to your question and save the condition.

For example: The relevance condition for the above given logic will be $married = = $married_opt_0 which means this question should show up when “Are you married” is answered as “Yes”. Or “Is equal to” the answer yes. Which needs to be added to the question “Do you have children?”. This will ensure that while collecting your data, the question “Do you have children”4 will only appear if the respondent is married. If not, it will skip to the next question.

Still, find it confusing? Mail us at tym@outlineindia and set up a demo call now!

What is a constraint?

You can make your surveys more robust and error-free by adding constraints to the survey questions. 

This constraint is essentially a conditional statement that ensures that a desired condition is met before proceeding to the next question. You can easily create a constraint on TYM based on any combination of operators and variables.

For example, you may want to ask a person’s age. But to ensure minimum data errors, you want the platform to only take answers above the age of 10 and below 100 (because any age beyond that could be a possible typo). To do this, you will have to add a constraint to the SAME question- “What is your age?”.

Step 1: Assign a variable name to the question that you want to include as a condition in your constraint. So let’s add a variable “$age” to the question “What is your age?”

Step 2: On the question “What is your age?”, click on “Add Constraint”.

Step 3: In the popup, select an existing constraint condition or click on Add New to create a new one

Step 4: To add new, choose from existing variables and their options and suitable operators to make a logical condition.

Step 5: After defining the constraint condition, save your condition.

Step 6: To choose from existing constraints, select the created constraint from the list in the popup to add it to your question and save the condition.

For example: The constraint condition for the above given logic will be $age >= 10 and the next constraint should be $age <= 100 which means this question should allow answers between the range of 10 and 100. This will ensure that while collecting your data, the answers you receive are not extreme.

You can add constraints to any answer type.

Still, find it confusing? Mail us at tym@outlineindia and set up a demo call now!

How are collector IDs disseminated to the data collectors?

You need to manually tell data collectors their ID and Password through which they can login to the application.

How can I view my responses?

The responses can be viewed in the form of an excel sheet and various chart types.

Can I download my responses?

Yes, the survey responses sheet can be downloaded in an excel format.

How have the survey templates been prepared?

The Survey Bank has been carefully curated our sectoral experts and researchers.

We offer government surveys and open source surveys as well.

Can we add our own questions to the readily available templates?

Yes, a user can add their own questions to the survey.

Can the questions be edited?

Yes, the questions which are a part of the platform can be edited.

Can a survey be prepared in other languages apart from English?

The survey can be translated to regional languages on the platform itself.

Can we share surveys and reports within and outside the organisation?

Plans and Pricing

What are the different plans available?

Currently, we just have our introductory offer which is INR 500/month. Contact us to know more about the different customized plans we have.

Do you provide a free trial? If yes, what is the duration?

Yes, we offer a free trial for a period of one month.


Support

Do you offer support when a new user signs up?

In order to receive support, please reach out to us and we would be happy to schedule a demo with you to take you through the platform and the android application in detail.

Do you offer support in drafting surveys?

We would be happy to assist the organisation in building the survey tool which will enable them to carry out an assessment of their project.

Do you offer data collection support?

No, we do not provide any data collection support currently. However, our sister company Outline India can offer support at an additional cost.

Data Security

What are the different layers of protection on the platform?

JWT at API level, access control on application layer, database authentication complexity (16 characters) at the database level, SSL domain level. Data at rest and in transit standard encryption.

How is the data backed up?

A daily cron job is performed at the backend.

Can I retrieve any data that may have gotten lost?

We would be able to sync the data with the backup file.

What is the data storage capacity and per user allowance of server space?

Allowance is at organisation level. Initial pricing plans aren’t dependent on the usage size. 

We would be happy to get on a call to discuss your queries. Please contact us at tym@outlineindia.com and we will get back to you.

M & E Terminology

Impact Evaluation

When to use: Usually conducted after a considerable period long after the program has ended.
What it shows: The degree to which the program meets its ultimate goal and the effect it has on the beneficiaries.
Why it is useful: Provides evidence for use in policy and funding decision

Needs Assessment

When to use: Should be used during the development of a new program.
What it shows: Whether the proposed program elements are likely to be needed, understood, and accepted by the population you want to reach.
Why is it useful: It allows for modifications to be made to the plan before full implementation begins.

Baseline

When to use: Should be used before the actual program intervention starts so as to serve as a benchmark for examining what change is triggered by the intervention.
What it shows: It provides information on the situation the program aims to change.
Why it is useful: It provides a critical reference point for assessing changes and impact, as it establishes a basis for comparing the situation before an intervention, and for making inferences as to the effectiveness of the program.

Midline

When to use: Should be used in the middle of the program intervention so as to monitor how well the program is working.
What it shows: It provides information on the situation the program aims to change.
Why it is useful: It provides a critical reference point for assessing changes and impact at the middle of a program.

Endline

When to use: Should be conducted at the end of a programme or intervention to measure the success of that intervention.
What it shows: It establishes a basis for comparing the situation after an intervention has been implemented and for making inferences as to the effectiveness of the program.
Why it is useful: It provides a critical reference point for assessing changes and impact at the end of a program.

Outcome/Effective Evaluation

When to use: After the program has made contact with at least one person or group in the target population.
What it shows: The degree to which the program is having an effect on the target population’s behaviors.
Why it is useful: Tells whether the program is being effective in meeting it’s objectives.